Privacy policy and terms of use

Last Updated: 13 June 2023

1 ABOUT THIS POLICY

This Privacy Policy (Policy) describes how The Sisterhood Project ABN 88 960 954 742 (we, our or us) collects, handles, stores, uses and protects the privacy of your personal information.

We are a charity helping disadvantaged parents and carers learn first aid and CPR to help know what to do in an emergency with their child. To prevent death with preventable and treatable accidents and injuries.

We are committed to protecting your privacy and understand the importance of protecting your personal information. This Policy outlines the types of personal information that we usually collect, the purposes for which we collect it, to whom we disclose it, how we hold and keep it secure and your rights in relation to your personal information, including how to complain and how we deal with complaints.

We will handle your personal information in accordance with this Policy, legislation including the Privacy Act 1988 (Cth) (Privacy Act) and the Australian Privacy Principles.

In this Policy, personal information means any information or opinion about an identified individual or an individual who is reasonably identifiable, whether true or not. It does not include information that is de-identified (anonymous data).

We may change this Privacy Policy from time to time, by publishing an amended version on our website.

2 TYPES OF PERSONAL INFORMATION WE COLLECT

The types of personal information we collect about you depends on the dealings you have with us, and may include:

the names, contact details (including email addresses), employer name and financial information (including credit card details) of our donors;

the names, contact details (including email addresses, phone numbers and mailing addresses), date of birth, gender, occupation, employment history, education, qualifications and proof of identification of our staff, volunteers, board members and job applicants. In some cases we may collect 'sensitive information' including information about an individual's membership of a professional association, criminal records and health information;

the names and contact details (including email addresses) of persons who subscribe to our newsletter; and

the names and contact details (including email addresses and mailing addresses) and enquiry details of persons who make enquiries through our website and social medial channels.

3 DEALING WITH US ANONYMOUSLY OR USING A PSEUDONYM

Where possible and lawful, you may interact with us anonymously or using a pseudonym. For example, if you contact us with a general question, we will not record your name unless we need it to adequately handle your question.

However, for many of our functions and activities we usually need your name, contact information and other details to enable us to provide our services or products to you.

4 WAYS WE COLLECT YOUR PERSONAL INFORMATION

We may collect personal information from or about you in different ways, including:

when you provide it by telephone or email;

through your interactions with us on our website and social media channels;

through your employer or third party portals if you participate in workplace giving;

through third party charities who we donate to and collaborate with;

by other publicly available sources.

5 COLLECTION OF INFORMATION VIA OUR WEBSITE

When you visit our website we may use 'cookies' or other similar tracking technologies that help us track your website usage and remember your preferences. Cookies are small files that store information on your computer, mobile phone or another device. They enable the entity that put the cookie on your device to recognise you across different websites, services, devices and browsing sessions. You can disable cookies through your internet browser, but our website may not work as intended for you if you do so.

Whilst we do not use browsing information to identify you personally, we may record certain information about your use of our website, such as which pages you visit, the time and date of your visit, search engine referrals and the internet protocol address assigned to your computer.

Our web pages may contain electronic images, known as web beacons. These electronic images enable us to count users who have visited certain pages on our website. Web beacons are not used by us to access your personal information, they are simply a tool we use to analyse which web pages are viewed, in an aggregate number.

Google Analytics is a web service provided by Google Inc. Cookies are used to generate data on website activity and usage. The cookies, which include IP addresses, are transmitted to and stored in Google servers in the United States where they are used to compile web-use reports. Google may transfer this information to third parties, where required by law, or for information processing on its behalf. Google will not associate IP addresses with any other data held by Google. Google’s privacy policy can be found here. It is possible to disable cookies by adjusting web browser setting and to opt-out of Google Analytics, however, this may affect website functionality.

The Sisterhood Project’s web servers automatically log information such as server address, date and time of visit and web pages accessed. No personal information is recorded. These logs are used for website management and improvement.

6 PURPOSES FOR WHICH WE COLLECT, USE AND DISCLOSE PERSONAL INFORMATION

We collect your personal information to carry out our charitable activities including for the following purposes:

to process any donations you make to us;

to verify your identity;

to keep you informed of our activities, including through our newsletter;

to provide you with updates if we have information that may impact your support of our charity;

to respond to your queries and seek information to help improve our services; and

to report on our activities.

7 DISCLOSING YOUR PERSONAL INFORMATION

In the course of providing our products and services, we may disclose your personal information to:

your employer and third party portals if you participate in workplace giving;

third party charities who we donate to or collaborate with;

social media channels on which we have a presence;

third party service providers such as cloud hosting and data storage providers who assist us in managing our data; and

where we are required or authorised to do so by law.

We may also disclose your personal information to overseas recipients including:

to third parties who assist us in providing services or who perform functions on our behalf (including cloud hosting and data storage provides).

where you authorise us to disclose it or we are required or authorised to do so by law.

8 SECURITY AND STORAGE

We store your personal information in hard copy and electronically. We will take reasonable and appropriate steps (including organisational and technological measures) to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

We only keep your personal information for as long as it is required for the purpose for which it was collected or as otherwise required by applicable laws. If we no longer need to hold your personal information for any reason or we are no longer required by law to keep it, we will take reasonable steps to de-identify or destroy that information. These steps may vary depending on the nature of the information, the way it was collected and how it was stored.

9 LINKS TO OTHER WEBSITES

We may provide links to other websites operated by third parties. We make no representations or warranties in relation to the privacy practices of any third-party website and we are not responsible for their privacy policies or content.

If you visit these websites, they will be governed by their own terms of use (including privacy policies).

10 ACCESS TO AND CORRECTION OF YOUR INFORMATION

We will endeavour to ensure that the personal information collected from you is up to date, accurate and complete.

Subject to some exceptions set out in the Privacy Act, you may request access to, or correction of, the personal information we hold about you at any time by contacting:

email: hello@thesistehoodproject.com.au

We will need to verify you. Subject to any applicable exceptions or requirements, we will provide you with access the personal information you request within a reasonable time and usually within 28 days. If we decide to refuse your request, we will tell you why in writing and how you can complain. If a fee is charged for providing access, you will be advised of the likely cost in advance.

12 COMPLAINTS

You can make a complaint in writing to us at hello@thesisterhoodproject.com.au using the details set out above in this Policy. We will need to verify your identity. We will respond to you within a reasonable period of time to acknowledge your complaint and inform you of the next steps we will take in dealing with your complaint.

If you are not satisfied with our response, you may complain to the Office of the Australian Information Commissioner at www.oaic.gov.au.

email: enquiries@oaic.gov.au

13 CONTACT US

If you have a question or comment regarding this Policy or wish to make a complaint or exercise your privacy rights, please contact us at hello@thesisterhoodproject.com.au

Last Updated: 13 June 2023

By accessing the The Sisterhood Project website (Site), you agree to these terms and conditions as updated from time to time (Terms of Use) and it will apply to your access and use of the Site and any goods or services available through the Site. These may include donations of money for first aid courses, fundraising events and merchandise, volunteer registration and corporate partnership opportunities information.

In these Terms of Use, "we", "us" and "our" refer to The Sisterhood Project Limited (ABN 88 960 954 742).

Privacy

The Terms of Use should be read together with our full Privacy Policy, which is available to view here. By using the Site, you agree to our collection, use and disclosure of your personal information as set out in our Privacy Policy.

Changes to Terms of Use

We reserve the right to amend our Terms of Use and Privacy Policy from time to time. Any amendment will be effective upon notification on this Site. Your continued use of the Site after any amendment constitutes an agreement by you to comply with, and be bound by, the amendments. Accordingly, you should check our Terms of Use and Privacy Policy regularly for changes.

Information on this Site

All information set out on our Site (Information) is provided by us in good faith and on an "as is" basis for general information purposes only.

We make no representation or warranty about the availability, accuracy, completeness, reliability, currency, completeness or timeliness of the Information. You should make your own assessment of the Information contained on the Site. If you choose to rely on any Information, this is wholly at your own risk and you are solely responsible for the consequences of your use of any Information, including any decision to act or not act on the basis of the Information.

The Site may be accessed from outside Australia. We make no representation that the Information or Site complies with the laws (including intellectual property laws) of any country outside Australia. If you access the Site from outside Australia, you do so at your own risk and you are responsible for ensuring your compliance with all laws in the place where you are located.

Disclaimer and Limit of Liability

We make no representation or warranty about the Site, including as to the security or availability of the Site, or that your use of, or access to, the Site will be uninterrupted or error free. We provide the Site on an "as is" and "as available" basis. To the fullest extent permitted by law, any conditions, warranties, guarantees, rights, remedies, liabilities and other terms implied or conferred by statute, custom or the general law that impose any liability or obligation on us are excluded under these Terms of Use, including in relation to the accuracy of data, non-infringement, merchantability or fitness for a particular purpose.

To the fullest extent permitted by law, and subject to the consumer guarantees addressed below, we will not be liable for any loss, damage, costs or expenses however caused and whether direct, indirect, incidental, consequential, special or punitive, including without limitation loss of revenue, loss of goodwill, downtime costs, loss of profit, loss of or damage to reputation, loss under or in relation to any other contract, loss of data, loss of use of data or loss of anticipated savings or benefits, whether arising in contract, tort (including negligence) or otherwise, including in connection with:

the use of, or failure to access, this Site, or the websites or social media pages or feeds of other entities which are hyperlinked from this Site (Linked Sites);

the conduct of transactions on or via this Site, including the purchase of products and the making of payments or donations on or via the Site;

damage caused by any virus, malware or other similar malicious code to your computer, device, system or software as a result of your access to, or use of, this Site or any Linked Site;

the occurrence of any cyber theft, cyber hacking, point of sale intrusion, website application attacks, crimeware, unauthorised access to, or any other cyber event on the Site or the IT infrastructure of the Site; or

your failure to comply with the Terms of Use.

Consumer guarantees

If a supply under the Terms of Use is a supply of goods or services to a consumer within the meaning of the Australian Consumer Law (contained in Schedule 2 to the Competition and Consumer Act 2010 (Cth)), nothing contained in the Terms of Use excludes, restricts or modifies the application of any provision, the exercise of any right or remedy, or the imposition of any liability under the Australian Consumer Law, provided that, to the extent that the Australian Consumer Law permits us to limit our liability, then our liability is limited to:

in the case of services, the cost of supplying the services again or payment of the cost of having the services supplied again; and

in the case of software or other goods, the cost of replacing the goods, supplying equivalent goods or having the goods repaired, or payment of the cost of replacing the goods, supplying equivalent goods or having the goods repaired, and except in the case of a major failure (as that term is defined in the Australian Consumer Law), we can elect as between the remedies.

Your use of the Site

As a condition of your use of the Site, you agree and warrant to us that you will provide accurate information to us and keep it updated, and not use the Site for any purpose that is prohibited by the Terms of Use. In particular, you agree you will not, and it is prohibited for you to:

use this Site to defame, abuse, harass, stalk, threaten or otherwise offend any person;

publish, distribute, email, transmit or disseminate any material which is unlawful, obscene, defamatory, indecent, offensive or inappropriate;

use any automated scripting tools or software;

override any security feature or bypass or circumvent any access controls or use limits of the Site;

engage in or promote any third party surveys, contests, pyramid schemes, chain letters, unsolicited emailing or spamming via the Site;

impersonate any other person or entity;

upload, post, email, transmit or otherwise make available using the Site any material that you do not have a right to make available or which contains viruses, or other harmful computer codes, files or programs designed to interrupt, limit or destroy the functionality of other computer software or hardware or to utilise other computer systems for improper purposes or without authorisation;

reverse engineer, decompile, disassemble, decipher or otherwise attempt to derive the source code for the Site or any related technology that is not open source;

interfere with the operation of, or place an unreasonable load on, the Site (e.g., spam, denial of service attack, viruses, gaming algorithms); or

breach any laws or regulations which are applicable to your use of the Site in your jurisdiction, including, without limitation, privacy laws, intellectual property laws, anti-spam laws, export control laws and tax laws.

Linking

You may link to our Site provided you do so in a legitimate and fair way that does not damage our reputation or disparage us, our volunteers, donors, supporters, suppliers or advertisers. You must not establish a link in such a way as to suggest an association, approval or endorsement by us where none exists. You must not frame the Site on any other website. We reserve the right to withdraw linking permission at any time.

Intellectual Property Rights

Copyright and all other intellectual property rights in material contained on the Site (including the text, graphics, videos, Information, designs, data and other content) (Content) is owned by us or our licensors unless otherwise indicated.

While you may browse or print the Content for non-commercial, personal use, you must obtain our prior written permission if you would like to use, copy or reproduce any part of the Site for any other purpose.

Trademarks, logos and company names referred to, used on, or in connection with the Site are the property of their respective owners.

Third party sites

Our Site (or social media sites on which we maintain a presence) may contain links to Linked Sites. Those links are provided for convenience only and may not remain current or be maintained. We have no control over or rights in any Linked Site that is not our own.

Unless specifically stated, the inclusion of a Linked Site should not be construed as any endorsement, approval, recommendation or preference by us of the owners or operators of the Linked Site, or for any information, product or service referred to on the Linked Site.

Your use of any Linked Site is entirely at your own risk and you will be bound by the terms and conditions (if any) posted on the Linked Site. We are not responsible for the privacy practices of any Linked Sites, third party social media or other service providers that you can access through this Site, and you should review their respective privacy policies (as applicable).

Your visit to our Site

We may use cookies (small data files that are stored on your computer) and other similar technologies to collect anonymous traffic data and to improve your Site user experience. You can remove or block cookies using the settings in your web browser, but this may impact your ability to use the Site.

We may also collect and store information about your visit to the Site, including:

the name of the domain from which you accessed the internet;

the date and time you accessed the Site;

the internet address of the website from which you linked directly to the Site;

the pages you accessed while visiting the Site;

the type of device from which you accessed the Site; and

the location from which you accessed the Site.

All of the information we collect using cookies is aggregated and cannot be used to identify you individually. This information is used to measure visitor numbers and to assess how the Site was used in order to maintain its effectiveness. We do not collect this information for any type of online advertising.

Complaints

Complaints and disputes will be handled in accordance with our Complaints policy and complaints handling procedure. You agree to participate in good faith in that process. If you believe there has been any error you should notify us in the first instance and as soon as possible so that we can act to resolve your query or concern.

Applicable laws

The Terms of Use are governed by the laws in force in Queensland, Australia and you submit to the non-exclusive jurisdiction of the courts of Queensland in respect of any proceedings in connection with the Terms of Use or the Site.

Donations

We currently do not have Tax Deductible Gift Status so donations are not claimable on tax.

Donations by donors from overseas countries are not tax-deductible.

Contact us

If you have any comments, questions or concerns, you can contact us through our contact us page or at hello@thesisterhoodproject.com.au

When you visit our website we may use 'cookies' or other similar tracking technologies that help us track your website usage and remember your preferences. Cookies are small files that store information on your computer, mobile phone or another device. They enable the entity that put the cookie on your device to recognise you across different websites, services, devices and browsing sessions. You can disable cookies through your internet browser, but our website may not work as intended for you if you do so.

Whilst we do not use browsing information to identify you personally, we may record certain information about your use of our website, such as which pages you visit, the time and date of your visit, search engine referrals and the internet protocol address assigned to your computer.

Our web pages may contain electronic images, known as web beacons. These electronic images enable us to count users who have visited certain pages on our website. Web beacons are not used by us to access your personal information, they are simply a tool we use to analyse which web pages are viewed, in an aggregate number.

Google Analytics is a web service provided by Google Inc. Cookies are used to generate data on website activity and usage. The cookies, which include IP addresses, are transmitted to and stored in Google servers in the United States where they are used to compile web-use reports. Google may transfer this information to third parties, where required by law, or for information processing on its behalf. Google will not associate IP addresses with any other data held by Google. Google’s privacy policy can be found here. It is possible to disable cookies by adjusting web browser setting and to opt-out of Google Analytics, however, this may affect website functionality.

The Sisterhood Project’s web servers automatically log information such as server address, date and time of visit and web pages accessed. No personal information is recorded. These logs are used for website management and improvement.

Last Updated: 13 June 2023

1 Donations

1.1 The Sisterhood Project recognises that it is possible to make an error when making online donations. An error can also be made by our financial institution. We will endeavour to refund you if you have made a donation in error.

1.2 All requests for refunds must be made in writing by email within 30 days of the date the donation was made. Your written refund request should include the details of the initial transaction including the donor’s name, email, donation date, donation amount, payment method and the nature of the error.

1.3 If an amount is adjusted by The Sisterhood Project, the original receipt issued for the incorrect amount will become invalid and a new receipt will be issued for the amount of the adjusted donation. We reserve the right to pass any refund transaction charged onto the donor.

1.4 Refunds will be returned using the original method of payment – if the donation has been made by credit card, the refund must be credited to that same credit card.

1.5 Should an error be made by The SIsterhood Project or our financial institution, a refund of the full amount will be made once we are notified of the error in writing.

1.6 Donors are requested to consider their decision carefully and check donation amounts during transactions.

2 General

2.1 Requests for a refund with supporting evidence can be sent by email or mail.

2.2 The Sisterhood Project will assess all requests for refund, endeavour to ensure that genuine errors are rectified and make the final decision on refunds. The Sisterhood Project is under no obligation to give refunds other than if the item is faulty, not of merchantable quality or not fit for its purpose.

2.3 All refunds under $100 require authorisation of The Sisterhood Project. All refunds $100 and over require dual authorisation from the CEO and the Board.

2.4 If a refund is issued or the amount adjusted and the difference refunded, the initial Tax Invoice on the purchase will be deemed void. The Sisterhood Project will issue a new Tax Invoice should an adjustment be made.

2.5 Refunds will be made using the original method of payment.

3 Policy Review

This document may be changed when required in line with current best practice and other requirements, and to ensure that business needs are met. You will be advised of any changes as far in advance as possible of the change being made.