Privacy policy and terms of use
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The Sisterhood Project Ltd
Last Updated: June 20261. Our Commitment to Privacy
The Sisterhood Project Ltd ("The Sisterhood Project", "we", "our" or "us") is committed to protecting the privacy of individuals and handling personal information in an open and transparent manner.
We recognise the importance of privacy and are committed to complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, disclose, store and manage personal information.
2. Who We Are
The Sisterhood Project is a not-for-profit organisation that provides infant and child first aid education, health literacy programs, community education initiatives, fundraising activities and related services to support parents, carers and communities.
3. What Information We Collect
We may collect personal information that is reasonably necessary for our activities and services, including:
Personal Information
Name
Email address
Postal address
Telephone number
Date of birth (where relevant)
Emergency contact details
Donation history
Event registration details
Volunteer application information
Employment or contractor information
Sensitive Information
We may collect sensitive information where reasonably necessary and with your consent, including:
Health information relevant to participation in programs or events
Cultural or language information
Information relating to accessibility requirements
Working with Children Check details where applicable
We only collect sensitive information with your consent or where otherwise permitted or required by law.
4. How We Collect Information
We collect information directly from individuals through:
Website forms
Event registrations
Course bookings
Surveys and feedback forms
Volunteer applications
Employment applications
Donations
Email communications
Telephone conversations
Social media interactions
Face-to-face engagement
We may also collect information from third parties where authorised by you or where permitted by law.
5. Notification of Collection
At or before the time we collect personal information, we take reasonable steps to inform individuals:
Why the information is being collected
How it will be used
Whether providing the information is mandatory or optional
The consequences of not providing the information
How to access this Privacy Policy
In some circumstances, if you choose not to provide requested information, we may be unable to provide services, process registrations, respond to enquiries or facilitate participation in our programs.
6. Why We Collect Personal Information
We collect personal information to:
Deliver courses, events and programs
Process registrations and bookings
Communicate with participants, donors, volunteers and partners
Respond to enquiries
Evaluate and improve our services
Report to funding bodies and partners using de-identified data where possible
Manage volunteers and staff
Meet legal and regulatory obligations
Promote upcoming events, activities and resources
Fundraise and seek support for our charitable activities
7. Fundraising and Marketing Communications
We may use your contact details to provide:
Program updates
Newsletters
Event information
Fundraising appeals
Impact reports
Other information relating to our charitable purposes
You may opt out of receiving marketing or fundraising communications at any time by:
Clicking the unsubscribe link in our emails; or
Contacting us using the details provided below.
We will respect your communication preferences.
8. Disclosure of Personal Information
We may disclose personal information to:
Employees, contractors and volunteers who require the information to perform their duties
Service providers supporting our operations
Technology and software providers
Event partners and venue providers where necessary
Professional advisers
Government agencies where required by law
Funding bodies where reporting obligations exist
We take reasonable steps to ensure that third parties handle personal information appropriately.
9. Overseas Disclosure
Some of our service providers may store or process personal information using systems located outside Australia.
Where personal information is disclosed to overseas recipients, we take reasonable steps to ensure those recipients handle personal information in a manner consistent with the Australian Privacy Principles.
Examples may include cloud-based platforms used for:
Website hosting
Email communications
Online surveys
Customer relationship management systems
Donation processing
Event registration systems
The countries in which these providers operate may include the United States, New Zealand, the United Kingdom and other jurisdictions where our service providers maintain infrastructure.
10. Website Analytics, Cookies and Online Services
Our website may collect information automatically through cookies and similar technologies, including:
IP address
Browser type
Device information
Pages visited
Time spent on pages
Referring websites
We use analytics tools to understand how visitors use our website and to improve user experience.
You can generally configure your browser to refuse cookies, although some website functionality may be affected.
11. Storage and Security
We take reasonable steps to protect personal information from:
Misuse
Interference
Loss
Unauthorised access
Modification
Disclosure
Measures may include:
Password-protected systems
Access controls
Secure cloud-based platforms
Staff and volunteer confidentiality obligations
Secure disposal processes
When information is no longer required, we take reasonable steps to securely destroy or de-identify it unless we are required by law to retain it.
12. Data Breaches
The Sisterhood Project maintains processes to identify, assess and respond to data breaches.
If a data breach occurs that is likely to result in serious harm to affected individuals, we will take reasonable steps to:
Contain and investigate the breach
Notify affected individuals where required
Notify the Office of the Australian Information Commissioner (OAIC) where required under the Notifiable Data Breaches Scheme
13. Accessing and Correcting Your Information
You may request access to personal information we hold about you and request corrections if the information is inaccurate, incomplete or out of date.
Requests should be made using the contact details below.
We will respond within a reasonable timeframe and may require verification of identity before providing access.
14. Complaints
If you believe we have breached your privacy rights, please contact us using the details below.
We will investigate complaints and respond within a reasonable timeframe.
If you are not satisfied with our response, you may contact:
Office of the Australian Information Commissioner (OAIC)
Office of the Australian Information Commissioner
Phone: 1300 363 992
15. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our operations, technology, legal obligations or community expectations.
This Privacy Policy is reviewed at least annually and whenever there are significant changes to our operations, systems or legal obligations.
The most current version will always be available on our website.
16. Contact Us
The Sisterhood Project Ltd
Email: hello@thesisterhoodproject.com.au
Website: The Sisterhood Project
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Purpose
The Sisterhood Project uses photographs, video recordings, participant stories and testimonials to demonstrate the impact of our work, support fundraising activities, acknowledge our partners and promote future programs.
We are committed to obtaining informed consent and respecting the privacy of all participants.
What May Be Collected
During courses, events and community activities we may collect:
Photographs
Video recordings
Audio recordings
Written testimonials
Survey comments
Participant stories
Quotes and feedback
How Content May Be Used
With consent, content may be used in:
Social media posts
Newsletters and email communications
Annual reports
Funding applications and grant reports
Website content
Media releases
Promotional materials
Partner reports and presentations
Consent
Participation in photography or videography is voluntary.
Individuals may:
Consent to photography and media use
Decline photography and media use
Withdraw consent at a later date where reasonably practicable
We will clearly communicate when photography or videography is occurring.
Children
The Sisterhood Project will not knowingly publish identifiable photographs, videos or testimonials of children without the consent of a parent, guardian or authorised caregiver.
Where possible, we avoid publishing children's full names alongside images.
Withdrawal of Consent
Individuals may request that future use of their images, recordings or testimonials cease by contacting us.
While we cannot retract materials already distributed or published, we will take reasonable steps to remove content from future publications and digital channels where possible.
Storage and Security
Images, recordings and testimonials are stored securely and accessed only by authorised personnel and approved contractors.
Contact
Questions regarding media consent should be directed to:
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Last Updated: 13 June 2023
By accessing the The Sisterhood Project website (Site), you agree to these terms and conditions as updated from time to time (Terms of Use) and it will apply to your access and use of the Site and any goods or services available through the Site. These may include donations of money for first aid courses, fundraising events and merchandise, volunteer registration and corporate partnership opportunities information.
In these Terms of Use, "we", "us" and "our" refer to The Sisterhood Project Limited (ABN 88 960 954 742).
Privacy
The Terms of Use should be read together with our full Privacy Policy, which is available to view here. By using the Site, you agree to our collection, use and disclosure of your personal information as set out in our Privacy Policy.
Changes to Terms of Use
We reserve the right to amend our Terms of Use and Privacy Policy from time to time. Any amendment will be effective upon notification on this Site. Your continued use of the Site after any amendment constitutes an agreement by you to comply with, and be bound by, the amendments. Accordingly, you should check our Terms of Use and Privacy Policy regularly for changes.
Information on this Site
All information set out on our Site (Information) is provided by us in good faith and on an "as is" basis for general information purposes only.
We make no representation or warranty about the availability, accuracy, completeness, reliability, currency, completeness or timeliness of the Information. You should make your own assessment of the Information contained on the Site. If you choose to rely on any Information, this is wholly at your own risk and you are solely responsible for the consequences of your use of any Information, including any decision to act or not act on the basis of the Information.
The Site may be accessed from outside Australia. We make no representation that the Information or Site complies with the laws (including intellectual property laws) of any country outside Australia. If you access the Site from outside Australia, you do so at your own risk and you are responsible for ensuring your compliance with all laws in the place where you are located.
Disclaimer and Limit of Liability
We make no representation or warranty about the Site, including as to the security or availability of the Site, or that your use of, or access to, the Site will be uninterrupted or error free. We provide the Site on an "as is" and "as available" basis. To the fullest extent permitted by law, any conditions, warranties, guarantees, rights, remedies, liabilities and other terms implied or conferred by statute, custom or the general law that impose any liability or obligation on us are excluded under these Terms of Use, including in relation to the accuracy of data, non-infringement, merchantability or fitness for a particular purpose.
To the fullest extent permitted by law, and subject to the consumer guarantees addressed below, we will not be liable for any loss, damage, costs or expenses however caused and whether direct, indirect, incidental, consequential, special or punitive, including without limitation loss of revenue, loss of goodwill, downtime costs, loss of profit, loss of or damage to reputation, loss under or in relation to any other contract, loss of data, loss of use of data or loss of anticipated savings or benefits, whether arising in contract, tort (including negligence) or otherwise, including in connection with:
the use of, or failure to access, this Site, or the websites or social media pages or feeds of other entities which are hyperlinked from this Site (Linked Sites);
the conduct of transactions on or via this Site, including the purchase of products and the making of payments or donations on or via the Site;
damage caused by any virus, malware or other similar malicious code to your computer, device, system or software as a result of your access to, or use of, this Site or any Linked Site;
the occurrence of any cyber theft, cyber hacking, point of sale intrusion, website application attacks, crimeware, unauthorised access to, or any other cyber event on the Site or the IT infrastructure of the Site; or
your failure to comply with the Terms of Use.
Consumer guarantees
If a supply under the Terms of Use is a supply of goods or services to a consumer within the meaning of the Australian Consumer Law (contained in Schedule 2 to the Competition and Consumer Act 2010 (Cth)), nothing contained in the Terms of Use excludes, restricts or modifies the application of any provision, the exercise of any right or remedy, or the imposition of any liability under the Australian Consumer Law, provided that, to the extent that the Australian Consumer Law permits us to limit our liability, then our liability is limited to:
in the case of services, the cost of supplying the services again or payment of the cost of having the services supplied again; and
in the case of software or other goods, the cost of replacing the goods, supplying equivalent goods or having the goods repaired, or payment of the cost of replacing the goods, supplying equivalent goods or having the goods repaired, and except in the case of a major failure (as that term is defined in the Australian Consumer Law), we can elect as between the remedies.
Your use of the Site
As a condition of your use of the Site, you agree and warrant to us that you will provide accurate information to us and keep it updated, and not use the Site for any purpose that is prohibited by the Terms of Use. In particular, you agree you will not, and it is prohibited for you to:
use this Site to defame, abuse, harass, stalk, threaten or otherwise offend any person;
publish, distribute, email, transmit or disseminate any material which is unlawful, obscene, defamatory, indecent, offensive or inappropriate;
use any automated scripting tools or software;
override any security feature or bypass or circumvent any access controls or use limits of the Site;
engage in or promote any third party surveys, contests, pyramid schemes, chain letters, unsolicited emailing or spamming via the Site;
impersonate any other person or entity;
upload, post, email, transmit or otherwise make available using the Site any material that you do not have a right to make available or which contains viruses, or other harmful computer codes, files or programs designed to interrupt, limit or destroy the functionality of other computer software or hardware or to utilise other computer systems for improper purposes or without authorisation;
reverse engineer, decompile, disassemble, decipher or otherwise attempt to derive the source code for the Site or any related technology that is not open source;
interfere with the operation of, or place an unreasonable load on, the Site (e.g., spam, denial of service attack, viruses, gaming algorithms); or
breach any laws or regulations which are applicable to your use of the Site in your jurisdiction, including, without limitation, privacy laws, intellectual property laws, anti-spam laws, export control laws and tax laws.
Linking
You may link to our Site provided you do so in a legitimate and fair way that does not damage our reputation or disparage us, our volunteers, donors, supporters, suppliers or advertisers. You must not establish a link in such a way as to suggest an association, approval or endorsement by us where none exists. You must not frame the Site on any other website. We reserve the right to withdraw linking permission at any time.
Intellectual Property Rights
Copyright and all other intellectual property rights in material contained on the Site (including the text, graphics, videos, Information, designs, data and other content) (Content) is owned by us or our licensors unless otherwise indicated.
While you may browse or print the Content for non-commercial, personal use, you must obtain our prior written permission if you would like to use, copy or reproduce any part of the Site for any other purpose.
Trademarks, logos and company names referred to, used on, or in connection with the Site are the property of their respective owners.
Third party sites
Our Site (or social media sites on which we maintain a presence) may contain links to Linked Sites. Those links are provided for convenience only and may not remain current or be maintained. We have no control over or rights in any Linked Site that is not our own.
Unless specifically stated, the inclusion of a Linked Site should not be construed as any endorsement, approval, recommendation or preference by us of the owners or operators of the Linked Site, or for any information, product or service referred to on the Linked Site.
Your use of any Linked Site is entirely at your own risk and you will be bound by the terms and conditions (if any) posted on the Linked Site. We are not responsible for the privacy practices of any Linked Sites, third party social media or other service providers that you can access through this Site, and you should review their respective privacy policies (as applicable).
Your visit to our Site
We may use cookies (small data files that are stored on your computer) and other similar technologies to collect anonymous traffic data and to improve your Site user experience. You can remove or block cookies using the settings in your web browser, but this may impact your ability to use the Site.
We may also collect and store information about your visit to the Site, including:
the name of the domain from which you accessed the internet;
the date and time you accessed the Site;
the internet address of the website from which you linked directly to the Site;
the pages you accessed while visiting the Site;
the type of device from which you accessed the Site; and
the location from which you accessed the Site.
All of the information we collect using cookies is aggregated and cannot be used to identify you individually. This information is used to measure visitor numbers and to assess how the Site was used in order to maintain its effectiveness. We do not collect this information for any type of online advertising.
Complaints
Complaints and disputes will be handled in accordance with our Complaints policy and complaints handling procedure. You agree to participate in good faith in that process. If you believe there has been any error you should notify us in the first instance and as soon as possible so that we can act to resolve your query or concern.
Applicable laws
The Terms of Use are governed by the laws in force in Queensland, Australia and you submit to the non-exclusive jurisdiction of the courts of Queensland in respect of any proceedings in connection with the Terms of Use or the Site.
Donations
We currently do not have Tax Deductible Gift Status so donations are not claimable on tax.
Donations by donors from overseas countries are not tax-deductible.
Contact us
If you have any comments, questions or concerns, you can contact us through our contact us page or at hello@thesisterhoodproject.com.au
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When you visit our website we may use 'cookies' or other similar tracking technologies that help us track your website usage and remember your preferences. Cookies are small files that store information on your computer, mobile phone or another device. They enable the entity that put the cookie on your device to recognise you across different websites, services, devices and browsing sessions. You can disable cookies through your internet browser, but our website may not work as intended for you if you do so.
Whilst we do not use browsing information to identify you personally, we may record certain information about your use of our website, such as which pages you visit, the time and date of your visit, search engine referrals and the internet protocol address assigned to your computer.
Our web pages may contain electronic images, known as web beacons. These electronic images enable us to count users who have visited certain pages on our website. Web beacons are not used by us to access your personal information, they are simply a tool we use to analyse which web pages are viewed, in an aggregate number.
Google Analytics is a web service provided by Google Inc. Cookies are used to generate data on website activity and usage. The cookies, which include IP addresses, are transmitted to and stored in Google servers in the United States where they are used to compile web-use reports. Google may transfer this information to third parties, where required by law, or for information processing on its behalf. Google will not associate IP addresses with any other data held by Google. Google’s privacy policy can be found here. It is possible to disable cookies by adjusting web browser setting and to opt-out of Google Analytics, however, this may affect website functionality.
The Sisterhood Project’s web servers automatically log information such as server address, date and time of visit and web pages accessed. No personal information is recorded. These logs are used for website management and improvement.
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Last Updated: 13 June 2023
1 Donations
1.1 The Sisterhood Project recognises that it is possible to make an error when making online donations. An error can also be made by our financial institution. We will endeavour to refund you if you have made a donation in error.
1.2 All requests for refunds must be made in writing by email within 30 days of the date the donation was made. Your written refund request should include the details of the initial transaction including the donor’s name, email, donation date, donation amount, payment method and the nature of the error.
1.3 If an amount is adjusted by The Sisterhood Project, the original receipt issued for the incorrect amount will become invalid and a new receipt will be issued for the amount of the adjusted donation. We reserve the right to pass any refund transaction charged onto the donor.
1.4 Refunds will be returned using the original method of payment – if the donation has been made by credit card, the refund must be credited to that same credit card.
1.5 Should an error be made by The SIsterhood Project or our financial institution, a refund of the full amount will be made once we are notified of the error in writing.
1.6 Donors are requested to consider their decision carefully and check donation amounts during transactions.
2 General
2.1 Requests for a refund with supporting evidence can be sent by email or mail.
2.2 The Sisterhood Project will assess all requests for refund, endeavour to ensure that genuine errors are rectified and make the final decision on refunds. The Sisterhood Project is under no obligation to give refunds other than if the item is faulty, not of merchantable quality or not fit for its purpose.
2.3 All refunds under $100 require authorisation of The Sisterhood Project. All refunds $100 and over require dual authorisation from the CEO and the Board.
2.4 If a refund is issued or the amount adjusted and the difference refunded, the initial Tax Invoice on the purchase will be deemed void. The Sisterhood Project will issue a new Tax Invoice should an adjustment be made.
2.5 Refunds will be made using the original method of payment.
3 Policy Review
This document may be changed when required in line with current best practice and other requirements, and to ensure that business needs are met. You will be advised of any changes as far in advance as possible of the change being made.